Legal

Privacy Policy

Last updated: 1 May 2026

Furlivo ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

We collect information you provide directly to us, including:

Account information: Name, email address, and password when you register.
Order information: Shipping address, phone number, and payment details (processed securely via Razorpay — we do not store card numbers).
Communications: Messages you send us via email or our contact form.

We also automatically collect:

Usage data: Pages viewed, links clicked, referring URLs, and device type.
Cookies: Session cookies for authentication, and analytics cookies (see Section 5).

2. How We Use Your Information

To process and fulfil your orders.
To send order confirmations, shipping updates, and delivery notifications.
To respond to your questions and support requests.
To send marketing communications (only with your consent; you can opt out at any time).
To improve our website, products, and services.
To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only with:

Logistics partners (e.g., Delhivery, Blue Dart) to fulfil and deliver orders.
Payment processors (Razorpay) to process transactions securely.
Analytics providers (Vercel Analytics) to understand website usage in an aggregated, anonymised form.
Legal authorities when required by law.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account at any time by emailing us.

5. Cookies

We use essential cookies for authentication and cart persistence. We use analytics cookies (anonymised) to understand how users interact with our site. You can disable cookies in your browser settings, though some features may not work correctly.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Request deletion of your data.
Object to or restrict processing of your data.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at privacy@furlivo.shop.

7. Security

We use industry-standard security measures to protect your data, including SSL/TLS encryption for all data in transit, and secure infrastructure provided by Supabase and Vercel. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a prominent notice on our website.

10. Contact

Questions about this policy? Contact us at privacy@furlivo.shop

1. Information We Collect

We collect information you provide directly to us, including:

Account information: Name, email address, and password when you register.

Order information: Shipping address, phone number, and payment details (processed securely via Razorpay — we do not store card numbers).

Communications: Messages you send us via email or our contact form.

We also automatically collect:

Usage data: Pages viewed, links clicked, referring URLs, and device type.

Cookies: Session cookies for authentication, and analytics cookies (see Section 5).

2. How We Use Your Information

To process and fulfil your orders.

To send order confirmations, shipping updates, and delivery notifications.

To respond to your questions and support requests.

To send marketing communications (only with your consent; you can opt out at any time).

To improve our website, products, and services.

To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only with:

Logistics partners (e.g., Delhivery, Blue Dart) to fulfil and deliver orders.

Payment processors (Razorpay) to process transactions securely.

Analytics providers (Vercel Analytics) to understand website usage in an aggregated, anonymised form.

Legal authorities when required by law.

6. Your Rights

You have the right to:

Access the personal information we hold about you.

Correct inaccurate information.

Request deletion of your data.

Object to or restrict processing of your data.

Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at privacy@furlivo.shop.