Terms of Service

By accessing or using the Furlivo website (furlivo.shop) or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Furlivo

Furlivo is a direct-to-consumer pet grooming brand based in India. We operate this website to sell our products directly to consumers across India.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our services. By using this website, you represent that you meet these requirements.

3. Products & Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
• We reserve the right to change prices at any time without prior notice. The price at the time of order confirmation is the price you pay.
• Product images are for illustrative purposes. Actual product colours may vary slightly due to photography and screen settings.

4. Orders & Payment

• An order is confirmed only after we send you an order confirmation email.
• We reserve the right to cancel orders in cases of pricing errors, stock unavailability, or suspected fraud.
• Payment is processed securely via Razorpay. We do not store your card details.

5. Shipping

We ship across India. Estimated delivery times are provided in good faith but are not guaranteed. We are not liable for delays caused by courier partners, weather, or other circumstances beyond our control.

6. Returns & Refunds

Our returns and refunds policy is governed by our separate Returns & Refunds Policy, which forms part of these Terms.

7. Intellectual Property

All content on this website — including text, images, logos, and product descriptions — is the intellectual property of Furlivo and may not be reproduced without our written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Furlivo is not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

9. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

10. Changes to Terms

We may update these Terms at any time. Continued use of our website after changes constitutes acceptance of the revised Terms.

11. Contact

Questions? Email us at legal@furlivo.shop